At Petsafe, we recognize that our customers are concerned about
the manner in which we collect information; the privacy of the information
that we collect; and our plans for using this information. Our goal
is to ensure that we only gather information about you that you
want us to have and that we only use this information after we have
told you how it will be gathered and used and once we have given
you the opportunity to consent to its use.
The following FAQ provides details about how and why Petsafe
collects customer information, what we do with customer information,
and how you can control access to and distribution of the information
that you provide to Petsafe.
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Why does Petsafe collect customer information?
One of the ways we ensure that we are developing products or services,
including online services, that meet the needs of our customers
is to gather information directly or indirectly from them. We like
to know who our customers are, what types of products and services
they use and what their product and services expectations are. Through
market research projects, customer feedback, registration and co-branding
partnerships with online service providers and advertisers, we are
able to explore what is or is not attractive about our products
What does Petsafe do with the information it collects?
It is always our objective to collect only that information necessary
for us to achieve the purposes for which we are collecting information.
For example, we will not ask you for credit card information unless
you are purchasing a product or service from us. Whenever we ask
for information, we will also inform you as to what use we will
make of it before or at the time we collect the information and
you will be offered the choice as to whether or not you wish to
provide information to us. For example, if we are using the information
solely for marketing and research purposes we will advise you of
Is it mandatory that I provide Petsafe with my personal information?
Yes. In some instances such as product registration and purchases,
surveys or contests, or through your use of certain online services
provided by Petsafe, there is information that we are required
to collect to enable us to process your request, such as registering
your product, or to provide you with certain online services. We
may also be required by law to disclose certain information (for
example, the geographical location of customers who download products
containing high-level encryption or contest participants).
Will Petsafe provide my information to third-parties?
From time to time we contact our customers to let them know about
upcoming products, promotions as well as the occasional survey.
In an effort to offer our customers the maximum benefit of Petsafe's
strategic and co-branding partnerships, we also undertake co-marketing
agreements with third parties who offer similar products or services
or who may collect your personal information, identifiable or non-identifiable,
in order to provide certain online services to you. Petsafe may
share profile information with its co-branding partners in order
to better personalize the content, banners and promotions that you
and other users will see on our sites. Advertising partners or other
online services partners of Petsafe may use their own cookies.
As a registered Petsafe customer, you may receive news and special
offers from third parties. If you do not wish to receive mail from
Petsafe or our third-party partners you are able to have your
name marked private in our database. If your name is
marked private, we will not use your name for marketing
or e-mail campaigns and will not provide your name to any third
If Im a registered Petsafe product user and decide to
be marked private, will I still be able to receive information
related to my Petsafe product?
No. If you are a registered Petsafe product user and you request
to have your name marked private on our customer list,
you will no longer receive e-mail or other notices regarding support
of your product.
How can I make my name private after Ive registered
If you choose to register with us and then later decide that you
no longer want to receive e-mail or information from Petsafe or
you no longer wish to have your name provided to third parties,
please contact us.
How can I have my name deleted from Petsafes customer
If you decide that you no longer wish to have your name on our Customer
list, please contact us through your nearest Customer Service Centre.
Deletion of your information will usually take four to six weeks.
How can I correct or update my personal information?
If your information changes or you become aware that there is an
error in your information, please contact us. Correction or updates
of your information will usually take four to six weeks.
Who can I contact if Ive asked to be marked private
but still receive unwanted mail?
From time to time there may be instances where a customers
designation as private is inadvertently altered and
the customer may receive e-mail or other marketing materials from
Petsafe. If you think this may have happened to you, please let
us know by contacting Customer Service and we will correct the problem.
Please keep in mind that if you have submitted a request to have
your name marked private or removed from our Customer List or you
have requested that your information be updated or corrected, there
is a four to six week period during which you may receive information
while we are updating or deleting your information.
How does Petsafe make sure that my personal information is
kept secure when I purchase products from PetsafeStore?
The Petsafe Store uses Secure Socket Layer (SSL) Protocol for
browsers that support 64-bit encryption (such as Netscape®
Navigator version 2.0 or greater, or Microsoft® Internet Explorer
version 2.1 or greater). SSL encrypts information as it travels
between the customer and Petsafe so that your purchase information
cannot be read as it travels over the Internet.
How do I know if my browser is secure?
A change in the URL from http:// to https:// notifies you that you
are using SSL. If the URL on a page asking you to provide personal
information remains as http://, beware as this may result in an
What do I do if I do not have a browser that supports a 1024-bit
If you are not using a browser which adheres to SSL Protocol and
does not support 1024-bit encryption, the information you provide
may not be secure and we recommend that you contact Petsafe Customer
Service directly to order products.
What is done with my credit card information once I submit my
purchase request at Petsafe Store?
When processing credit card purchases over the Internet, Petsafe
will verify your credit card information with the appropriate financial
institution prior to processing your purchase. Petsafe will not
supply this information to any third party.
Is Petsafe responsible for other sites I link to from the
Petsafe Web site?
No. Petsafe.com sometimes offers links to the sites of our co-branding
partners and we also offer links to many other Web sites that we
are not affiliated with. When using some of our online services,
you could be directed to these other co-branded sites. Some of these
links are the sites of partners whom Petsafe have joined with
to provide services to you. Petsafe is not responsible for the
other sites you may link to while using the Petsafe site. This
includes links from advertisers. These other sites may send their
own cookies to users, collect data, or solicit personal information.
what are Cookies?
In order to make your Web surfing experience easier, certain Petsafe
you are at our site so you do not have to fill out forms or other
areas with information you may have already provided. Cookies are
small pieces of code that a Web site transfers to an individual's
hard drive. We use information from Cookies to provide services
better tailored to our users' needs such as to improve our online
services for our users.
How do I contact Petsafe?
Additions, corrections or other changes to customer information
will usually take four to six weeks.